1. Online appointment requests
Submitting the booking form sends an appointment request. The visit is not confirmed until Geek On Call contacts you and confirms the date, arrival window, service address, and requested help.
Appointment changes
Cancellation policy.
Plans change. Here is how to cancel or reschedule an on-site appointment request.
2. Cancel or reschedule
You may ask to cancel or reschedule before work begins. Use your customer account when the available option is shown, or call 240-522-5400 with the service reference. Please tell us as early as practical so the arrival window can be offered to another customer.
3. Confirmed visits and approved costs
An unconfirmed online request is not charged merely for being submitted. If a confirmed visit involves a travel charge, committed special-order expense, or other cancellation cost, that cost will apply only when it was clearly disclosed and approved before it was incurred.
4. Unable to enter or begin service
A visit may need to be rescheduled or canceled when the service location cannot be safely accessed, an authorized adult is unavailable, equipment is unavailable, or conditions prevent the requested work from beginning.
5. Changes made by Geek On Call
If Geek On Call must change a confirmed appointment, we will contact you and offer another available time. You will not be charged a cancellation fee for a change made by Geek On Call.
6. Legal rights
Nothing in this policy limits cancellation or other rights that cannot be waived under applicable law. Contact us before the visit if you need a policy term explained.