1. Company information
This policy applies to Geek On Call LLC. Questions may be sent to [email protected] or discussed by calling 240-522-5400. Geek On Call is a service-area business and does not display a public storefront address.
Respect for your information
Your privacy matters.
Geek On Call collects and uses customer information only for service, communication, records, safety, and legal purposes described here.
2. Information we collect
A service request or customer account may include contact details, service address, appointment choice, problem description, communication preference and consent, delivery status, approved work, status updates, pickup acknowledgements, invoices, payment status, and protected sign-in credentials. Passwords are stored as one-way security hashes, not readable text.
3. How we use information
Information is used to create and secure your customer account, schedule and provide service, send appointment email confirmations, send appointment-related texts only when you opt in, let you manage eligible appointments, issue receipts and invoices, prevent misuse, and keep required business records. Geek On Call does not sell or rent customer booking information.
4. Information not to submit online
Do not enter passwords, full payment-card numbers, security codes, account recovery codes, private financial information, or unnecessary sensitive files in website forms.
5. Protection and limited access
Customer information is available only to people who need it to provide, coordinate, bill, or support the requested service. Reasonable digital and physical safeguards are used.
6. Cookies and measurement
Public pages do not require advertising cookies. Restricted, secure cookies are used to keep authorized customers and team members signed in to their separate private account areas.
7. Customer accounts, records, and choices
The customer portal may retain appointment history, booking authorization, pickup acknowledgements, invoices, and payment status. Some records may be kept for service history, warranty, accounting, fraud prevention, or legal requirements. Contact us to correct your information or ask a privacy question.
8. Policy changes
This policy may be updated as the service, website, or legal requirements change. The current revision date appears on this page.