1. Customer accounts
You are responsible for keeping your customer-account password private and for promptly reporting suspected unauthorized access. The portal may be used only to view or manage service records connected to your account.
Clear expectations
Terms and conditions.
Please read these terms before booking or using Geek On Call services.
2. Agreement to terms
By booking an appointment or using our services, you agree to these terms and conditions.
3. Services provided
Geek On Call LLC provides on-site computer, portable computer, printer, network, setup, security-cleanup, and data-recovery evaluation services, subject to availability, safety, equipment condition, location, parts, and scope.
4. Diagnosis and approval
An initial description or estimate may change after inspection. Additional work, parts, travel adjustments, specialized recovery, or project pricing will be explained before proceeding.
5. Payment and fees
Payment is due when shown on the invoice, normally at completion. Approved parts or additional work may incur separate charges.
6. Cancellations
You may ask to cancel or reschedule before work begins. Any travel charge, committed special-order expense, or other cancellation cost applies only when it was clearly disclosed and approved before it was incurred. The current Cancellation Policy provides the complete details.
7. Customer equipment and data
The customer confirms they own the equipment or are authorized to request service. Backups should be made whenever practical. Not every file can be preserved or recovered.
8. Pickup and return
If approved work continues away from the service location, a receipt records the computer, visible condition, and listed accessories for review at pickup and return.
9. Liability
Geek On Call is not liable for indirect loss, pre-existing equipment failure, or data loss arising during or after service except where caused by gross negligence or where liability cannot legally be limited.
10. Appointment communications
Email may be used for service confirmations and secure account links. Appointment-related text messages are sent only when the customer checks the text-consent box. Message and data rates may apply. Reply STOP to opt out of texts or call 240-522-5400 for help. Text consent is not required to book.
11. Changes and questions
These terms may be updated as services or legal requirements change. Contact [email protected] or 240-522-5400 with questions.