What you can do now
Pause repeated attempts and gather legitimate recovery information before continuing.
Accounts
Computer Account Locked
The account reports too many attempts, a lock, or a recovery requirement.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Setup and troubleshooting for sign-in problems, missing messages, repeated prompts, and account organization.
View Email, Password & Account Help