What you can do now
Do not erase the existing backup. Record the error and keep the destination disconnected if it makes unusual sounds.
Backup
Backup Not Running
Scheduled backups are overdue, failing, or no longer recognize their destination.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Automatic backup planning, setup, monitoring, and restoration for documents, photos, and business records.
View Backup Setup & Restore