What you can do now
Check one safe outlet and stop using the device if the battery appears swollen or unusually hot.
Portable hardware
Battery Not Charging
The battery percentage does not rise or the computer works only while connected to power.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Diagnosis for charging, battery, keyboard, screen, heat, startup, and connection problems.
View Portable Computer Repair