What you can do now
Try one normal restart and note whether a pointer or task controls appear. Do not reset the computer if files are not backed up.
Power & startup
Black Screen After Sign-In
The sign-in succeeds but the normal desktop does not appear.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Help for no power, black screens, restart loops, failed startup, and unexpected shutdowns.
View Startup & Power Problems