What you can do now
Record what was open at the time and allow one recovery period before forcing shutdown.
Performance
Computer Keeps Freezing
The pointer, keyboard, or applications stop responding.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Performance diagnosis for slow startup, freezing, overloaded storage, and applications that stop responding.
View Slow Computer Help