What you can do now
Limit restart attempts and do not reset or reinstall before the files are evaluated.
Data
Computer Will Not Start but Files Are Needed
The computer is unusable, but documents or photos must be recovered.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Careful evaluation for deleted files, missing folders, unreadable storage, and computers that will not start.
View Data Recovery Evaluation