What you can do now
Make a copy of the file before experimenting and note its file type.
Software
File Will Not Open
A document or photo opens with an error or in the wrong program.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Help installing, removing, updating, and troubleshooting everyday computer programs and system settings.
View Software Support