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Portable hardware

Keyboard Keys Not Working

Some or all keys fail, repeat, or enter the wrong character.

Safe first check

What you can do now

Restart once and test an external keyboard if available. Stop using it after liquid exposure.

What the symptom can mean

This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.

Helpful details to notice before your appointment

  • When the problem started
  • The exact message or behavior
  • What changed immediately beforehand
  • Whether important files are backed up