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Portable hardware

Liquid Exposure

Liquid reached the keyboard, case, or connected equipment.

Safe first check

What you can do now

Disconnect power immediately if safe, do not turn it back on, and do not use household heat to dry it.

What the symptom can mean

This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.

Helpful details to notice before your appointment

  • When the problem started
  • The exact message or behavior
  • What changed immediately beforehand
  • Whether important files are backed up