What you can do now
Keep the old computer unchanged and connected to power until every important category has been verified.
New computer
Transfer Files to a New Computer
Documents, photos, and other important information need to move safely.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Careful transfer of documents, photos, bookmarks, contacts, and selected settings to a replacement computer.
View Files & Settings Transfer