What you can do now
Confirm both devices are connected to the expected network and restart the printer once.
Printer & scanner
Printer Shows Offline
The computer reports that the printer is unavailable even though it is powered on.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Setup and troubleshooting for offline printers, stuck jobs, wireless connections, and scanning workflows.
View Printer & Scanner Help