What you can do now
Preserve the current computer and backup until the correct version is confirmed.
Backup
Restore Files From a Backup
You need to retrieve a previous or missing copy from backup storage.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Automatic backup planning, setup, monitoring, and restoration for documents, photos, and business records.
View Backup Setup & Restore