What you can do now
Check that the destination folder exists and that the equipment displays no physical error.
Printer & scanner
Scanner Not Working
The computer cannot find the scanner or save the scanned document.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Setup and troubleshooting for offline printers, stuck jobs, wireless connections, and scanning workflows.
View Printer & Scanner Help