What you can do now
Disconnect the computer from the network, contact financial institutions directly if payment information was exposed, and use a different trusted device for important password changes.
Security
Unwanted Remote Access
A stranger or untrusted person was allowed to view or control the computer.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Computer cleanup and practical next steps after popups, unwanted remote access, suspicious activity, or a technology scam.
View Security & Scam Recovery