What you can do now
Record the exact error and ensure the computer is connected to power. Do not interrupt an update already in progress.
Software
System Update Will Not Install
An update repeatedly fails, pauses, or returns an error.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Help installing, removing, updating, and troubleshooting everyday computer programs and system settings.
View Software Support