What you can do now
Close large downloads and test near the network equipment before the next call.
Network
Video Calls Freezing
Calls pause, drop, or have delayed sound and picture.
What the symptom can mean
This can come from a setting, connection, software, storage, power, or another component. Recent changes and the pattern you notice can help narrow it down without risking important files.
Helpful details to notice before your appointment
- When the problem started
- The exact message or behavior
- What changed immediately beforehand
- Whether important files are backed up
Most relevant service
Diagnosis for weak coverage, dropped connections, new equipment, printer networking, and home-office reliability.
View Wi-Fi & Home Network Help