1. Cancel or reschedule
You may ask to cancel or reschedule before work begins. Use your customer account when the option is available, or call 240-522-5400 with the service reference. The separate Cancellation Policy provides the complete terms.
Clear next steps
Refund and cancellation information.
A summary of appointment changes and payment reviews, with separate current policies for each subject.
2. Online requests
Submitting an online appointment request does not itself charge you. A visit is not confirmed until Geek On Call contacts you and confirms the appointment details.
3. Payment review
Call 240-522-5400 or email [email protected] with the service reference or invoice number to ask about a duplicate payment, billing error, completed service, part, or other charge.
4. Current policies
The separate Cancellation Policy and Refund Policy contain the current detailed terms. The limited Service Warranty Policy explains how eligible workmanship concerns are reviewed.
5. Legal rights
Nothing in these policies removes rights or remedies that cannot be limited under applicable law.